Cancellation & refund policy

Last updated 28 October 2026

Cancelling an order

• You can cancel an order from the app (Account → Orders → Cancel order) any time before it is packed.
• Once an order is packed or shipped it cannot be cancelled; you may return eligible items after delivery.
• For online payments, the full amount is refunded to the original payment method when a cancellation is confirmed.

Returns and exchanges

• Eligible items can be returned or exchanged within 7 days of delivery.
• Items must be unused and unwashed, with original tags and packaging. Products marked “not returnable” on the product page (for example, certain accessories) cannot be returned.
• Request a return or exchange in the app (Account → Orders → Return or exchange). We arrange pickup from your delivery address.
• Exchanges are offered for a different size or colour of the same product, subject to availability.

Refunds

• Refunds for returns are initiated after the returned item is received and passes a quality check.
• Online payments (UPI, cards, net banking, wallets) are refunded to the original payment method. Refunds typically reflect within 5–7 working days after initiation, depending on your bank.
• Cash-on-delivery orders are refunded by bank transfer/UPI to the account details you share with our support team.
• Delivery fees and cash-on-delivery fees are not refundable, except when an order is cancelled before dispatch or the item received was damaged or incorrect.
• If a payment is debited but the order is not confirmed (for example, due to a network issue or the item going out of stock), the amount is refunded automatically in full.

Damaged or wrong item

If you receive a damaged, defective or wrong item, raise a return within 7 days of delivery with photos. We will replace it or refund it in full, including delivery charges.

Contact

Email support@ssvastralayam.in or use Help & support in the app. See also our contact page.